There are some frequently asked questions for your reference. If you can not find an answer, please feel free to contact us.
How do I place an order?
Given the frequent changes in the market prices of chemical raw materials, we recommend speaking with our customer service team before ordering.
1) Inform us of the specific products and quantities you require.
2) We will promptly provide a competitive quote including shipping costs.
3) If you agree with the price, select a payment method to complete your purchase.
4) Your order will be packaged and dispatched within 24 hours of payment confirmation.
5) We will send you the tracking number and a photo of the package within 2 days of shipment.
6) We hope you enjoy your shopping experience with us, and please reach out if you have any questions or issues.
What shipping methods are available?
We offer various shipping options including EMS, Airmail, Surface mail, Economy Air (SAL), FEDEX, UPS, DHL, and dedicated line mail. We will choose the best option based on your location. The estimated delivery time is 5-7 working days after payment.
How do you ensure product quality?
Hoorida quality control team thoroughly inspects each batch of products. We use only pharmaceutical-grade raw materials with a minimum purity of 98%, unlike cheaper alternatives that use recycled chemicals. We perform numerous tests to verify the purity, potency, and quality of both materials and final products using advanced equipment for precise results.
What forms of payment do you accept?
We accept various payment methods including cryptocurrencies, Western Union, Bitcoin, e-transfer, bank transfer, MoneyGram, and Alipay.
Are there discounts for large orders?
Yes, we offer significant discounts for bulk orders. Additionally, we run various seasonal promotions and sales.
Can you ship to PO boxes or parcel lockers?
Yes, we can ship to PO boxes and parcel lockers.
Will I receive a tracking number?
Yes, once your order has been shipped, we will provide a tracking number along with photos of your ordered products. For the latest tracking updates, please visit our website.
What types of chemical raw materials do you supply?
We supply a wide range of chemical raw materials, including but not limited to organic intermediates, API, industrial chemicals, specialty chemicals, and raw materials for pharmaceuticals, agriculture, and manufacturing. Please feel free to contact us if you cannot find any products in our website.
Note: We don't sell finished products.
Do you offer free samples of your products?
Yes, we provide free samples for many of our products. But you should pay for the shipping fee. Please contact us to inquire about sample availability and shipping details.
Which countries do you ship to?
We shipping goods to countries all over the world. But some products cannot be shipped to specific countries due to legal restrictions.
Do you provide Safety Data Sheets (SDS) for your products?
Yes, please contact us to get SDS, COA and more documents that you need.
Is custom synthesis available?
Yes. We provide custom synthesis services. Tell us your requirements and our chemists will synthesize high-quality compounds for you.
What is the minimum order quantity?
Do you support custom package?
Yes. For liquid chemical raw materials, we usually use plastic barrels, steel barrels or composite barrels (plastic inside and steel outside) for packaging
For powder and granular chemical raw materials, we use plastic woven bags, paper-plastic composite bags or container bags (ton bags) for packaging
For small batches or high-value liquid and paste chemical raw materials, glass bottles, plastic bottles or metal cans are usually used.
We will choose the most suitable packaging method according to your needs, and the pattern can also be customized.